Currently available services of Hospital Administration

The Department of Hospital Administration at AIIMS Nagpur provides comprehensive administrative, operational, academic, and quality-related services to support efficient hospital functioning and patient-centric care.

1. Administrative & Operational Services

• Administrative Supervision: -
  Oversight of Emergency and Trauma Services, including bed management, OPD, and IPD services.
• Bed Management System: -
  Implementation and continuous monitoring of systems for optimal utilization of hospital beds.
• Nursing Administration: -
  Supervision, deployment, and coordination of nursing administration across clinical areas.
• Hospital Attendants: -
  Supervision and management of hospital attendants across clinical and support service areas.
• Hospital Control Room: -
  Operation and coordination of the hospital control room for patient support and administrative issue resolution, facilitating real-time coordination among clinical departments, nursing services, engineering, security, and support services.

1. Procurement & Support Services

• Procurement: -
  GeM-based procurement through the Hospital Procurement Cell in accordance with institutional and government norms.
• Support Services: -
  Coordination and supervision of essential support services, including:
  • Housekeeping services
  • Laundry services
  • Dietary services
• Biomedical Equipment Management (BMED):
  Maintenance and management of biomedical equipment, including initiation and monitoring of AMC/CMC, consumables management, and timely equipment repairs.

1. Quality, Compliance & Governance

• NABH & Kayakalp: -
  Coordination, supervision, and compliance with accreditation, quality assurance, infection prevention, and cleanliness initiatives.
• RTI Responses: -
  Handling, coordination, and timely submission of Right to Information (RTI) replies.
• Ministry KPIs: -
  Monitoring, reporting, and compliance with Ministry-mandated Key Performance Indicators.
• Audit Queries: -
  Coordination and resolution of internal and external audit observations.
• Parliamentary Replies: -
  Coordination and facilitation of replies to Lok Sabha and Rajya Sabha questions.

1. Patient & Public Interface

• Patient Grievances: -
  Handling, coordination, and resolution of patient complaints and grievances through institutional mechanisms.
• VIP Visits: -
  Planning, coordination, and management of VIP and official visits.

1. Institutional Collaboration & Capacity Building

• Corporate Social Responsibility (CSR): -
  Coordination with departments and facilitation of CSR-related initiatives.
• Memorandum of Understanding (MoU): -
  Coordination and facilitation of MoUs with collaborating organizations.
• Academic Programmes: -
• MD in Hospital Administration – 3 Seats.
• Postgraduate Certificate Programme in Advanced Healthcare Management, jointly organized in collaboration with the Indian Institute of Management (IIM) Nagpur.